At the time of order confirmation, you will receive an email with a link to the tracking details. You simply need to click on it and it will re-direct you to the shipping service provider’s page. You will receive all the information you need.

After we have received your parcel in the warehouse, our team would do a thorough check on the product. Once that is done, we will process your refund within 3-5days.

1. PREPARATION
Place your item back into the transparent plastic bag/the bag the product came in.
Do not remove the tag

2. RETURN

That’s it; you’re ready to return it.
The next step just depends on the carrier you chose for delivery:
If your parcel was delivered by DHL or any other shipping provider, take your return parcel to them and have to mailed to the address provided
Make sure to ask for a receipt as proof of having returned the parcel
3. REFUND
Once we’ve received your returned parcel, we’ll send you a confirmation email.
As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within approx. 14 working days.*
Or you can mail us your concern to customer@londonrag.com

List of country we deliver are mention here

Firstly you would not receive a damage product from our end. But due to any reason you do, it’s all on us! All you need to do is
* Take pictures of the damage part of the product and mail it to customer@londonrag.com
* Once our team has reviewed your mail, we will send you an acknowledgment mail back
* We will send you the replacement of the same product within 5-7days

At the time of order confirmation, you will receive an email with a link to the tracking details. You simply need to click on it and it will re-direct you to the shipping service provider’s page. You will receive all the information you need.

The checkout page will have the details mentioned as soon as you fill in all your details. We generally take 3-5 business days.

We deliver worldwide, the list of countries are mentioned here Duties and taxes are assessed by customs and are the responsibility of the customer.

Yes, you can ship it to various countries. The list of countries is mentioned on our checkout page.
or
Click Here

Yes, you can cancel your order before the shipment is made. The general time taken from an order placed to shipment confirmation is 3-5 hours.

Sorry, once the order is placed you cannot change the product.

As soon as you place an order with us, you will receive an email from our support team on your registered Email ID stating your order conformation.

Not cool! It’s coming in more than one parcel or it’s fallen off the back of the wagon. If you’re expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it out for you.

Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered.

Once we’ve received your returned parcel, we’ll send you a confirmation email.
As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within approx. 14 working days.
Or you can mail us your concern to customer@londonrag.com.

Your refund will be initiated in 2 business days of receipt of Goods and Quality check. The crediting in bank is subject to clearance.

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

Exchanges are accepted in the cases if:

1. You did not receive the products that you ordered (wrong product sent from our end)
2. If there was a defect/ damage in the product (which generally is not the case as all our products are Quality checked before sending them to you)
3. If the order was shipped partially.

Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

We guarantee our merchandise to be free of manufacturing defects.
If you feel you have received a defective item, please inform us of this problem so that we can send you a replacement or a refund.
For further assistance, please reach out to our customer support team on customer@londonrag.com

Our bad, we have it covered for you! Just send us a mail on customer@londonrag.com with the images of the product. We will replace it within 3-5 days.

Just send us a mail on customer@londonrag.com with the order no., images of the product showing its label and invoice. We will replace it within 3-5 days. No questions asked!

In any case of returns the customer will be liable to bare the return courier charges and if the returned item are our fault, then we will refund the shipping/delivery cost of the order.

If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

We know you like good deals so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

- You are out of time! That code could’ve expired now, as we run offers for a limited time.
- It might be applied to the already discounted product(s)
- Most of our code come with an expiry date; still have doubts then get back to us on customer@londonrag.com

We accept the following payment cards:

Visa

Master Card

Maestro

American Express

We also accept PayPal and Prepaid Debit Cards.

Paypal

Stripe

Visa prepaid

Please Note: All payments must be made online when placing your order.

If your card is not being accepted by website you can first check if it meets our (Payment policy/Payment Methods) if it meets all our requirements, please contact your bank.