CANCELLATIONS, RETURNS & EXCHANGES
Note: Some products may have an associated image or photo and may differ from the actual product. These are for reference only and should be considered illustrative. Due to differences in monitors, the colors of products may also appear different from those shown on the site. All images on londonrag.asia are copyright protected, but may be used on the condition that the user credits the source of the picture @londonrag.asia
Return is applicable only within 14 days of delivery date for London Rag Shoes, Apparel, and Accessories
1. Cancellations: Within one hour of an order being placed.
2. Refunds: In case of non-availability of the next pair for exchange.
3. Exchanges: In case of broken/missing parts of shoes or manufacturing defects with particular order we will be replacing the product and sending a return label for the same.
In case the wrong size is shipped from our side, a return label will be sent.
In case the product ordered by the customer and the size shipped is the same as the order does not fit, the customer can send the product back to our warehouse - Under this circumstance, the shipping cost will be borne by the customer.
In case the Customer Doesn’t want the product anymore – the return shipping cost will be borne by the customer & we will issue a store credit
To exchange any items in your order, place a new order online for the item that you would like, and return the item you wish to exchange. Due to rapidly changing inventory, this will assure that you will get the item and size that you want
All requests are accepted within 14 calendar days from the receipt of the product/s.
On returns, including sale and clearance items: Return shipping cost is the customer’s responsibility and will not be credited to the customer’s account. The only exception is if the shoe is being returned due to a manufacturing defect or a shipping error.
Products sold/ purchased over 50% Refund will not be processed into bank account -only store credits will be provided.
Products sold/ purchased above 80% - no refund, no return no & store credits - exchange can be provided on customers shipping cost.
Clearance items can be returned for exchange only. REFUND WILL NOT BE PROCESSED INTO ACCOUNT.
Product Return/Exchange Conditions:
All products must be packed in the original unmarked and unaltered packaging including any material/s shipped with the product. Upon receiving your return, the item will be reviewed. Please note that any items altered, resized, or damaged in any way cannot be accepted for return.
Returns and packages that are improperly packaged will not be processed for return.
London Rag does not permit the return of worn or used merchandise.
Costing and Price Modification
London Rag reserves the right to change prices for products displayed on the website at anytime. Any price changes will not affect any order that London Rag has already accepted. Once the product is delivered to the customer, London Rag is not responsible for the difference in price during the Sale change. No refund is applicable once an order is placed and the Sale changes.
Once we receive and approve your returned merchandise, we will issue a store credit as suitable according to the above points (minus any applicable fees).
Please feel free to contact us with any questions or concerns you might have. Email: firstname.lastname@example.org
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