Covid 19 support
We are one with everyone across Asia, Europe and the world as we take action against COVID-19. As we prioritise the safety of our customers, partners, and the community we share, we are implementing several preventive measures effective immediately and until further notice:
- Work from home implemented for London Rag employees.
- Regular sanitation of our warehouse and work stations
- Social distancing for all our warehouse personnel and delivery partners. Riders are asked to drop off your order at a safe distance, and step back when you come to retrieve your package.
As the situation develops worldwide and with our fulfillment center in Malaysia, Philippines, USA, Singapore and other major parts of the globe; you may experience delays in delivery and returns. We will post updates on this page as we receive more information that may affect your shopping experience.
- Express shipping is temporarily unavailable.
- Items shipped from London Rag Warehouse may face potential delay of 3-5 working days* depending on cross-border restrictions.
- We will take all required safety while delivering your parcel at your doorstep.
Our website will continue to remain online throughout this period. Please do expect some delays in delivery and returns as we continue to clarify the restrictions on movement.
Our customer service team is here to help with any queries you may have during this time.
- Chat with us on Instagram or Facebook
- Send us an email here 24/7 and we will respond on the next working day.
We appreciate your support and understanding as we all navigate through this time. Safe and Happy shopping, everyone!